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Decode Your Asset Technical Specs

Asset Technical Attributes are the structured technical details that describe how an asset operates and how it should be serviced. These attributes act as the foundation for entitlement checks, SLA application, spare part compatibility, and technician assignment across ServiceStation. 

How Technical Attributes Drive Service?

ServiceStation translates asset-level technical data into automated service decisions, ensuring every job is executed with the right context, rules, and resources.

Technical Attributes Drive Service
Asset Is Configured with Technical Attributes

Each asset is created with defined specifications, operating parameters, and service rules.

Work Order Is Raised

When a service request is initiated, the asset technical data is automatically referenced.

Service Eligibility Is Validated

Entitlements, warranties, and service rules are checked based on asset attributes—no manual review required.

Right SLA, Technician, and Parts Are Applied

Service timelines, skill requirements, and compatible spare parts are assigned automatically.

Service Is Executed Accurately

Technicians work with a complete asset context, ensuring faster resolution and fewer errors.

Every service action is driven by asset-level data, not manual judgment.

Why Asset Technical Attributes Matter? 

Asset technical attributes provide the foundation for accurate, automated, and consistent service execution, ensuring that every team works with the right asset context at every stage of the service lifecycle. 

For Operations Teams
  • Standardized service execution across asset types
  • Automated SLA and technician assignment
  • Fewer manual checks and escalations
  • Improved TAT and SLA adherence
For Service Teams & Users
  • Clear asset context for every job
  • Reduced service errors and rework
  • Faster issue diagnosis and resolution
  • Higher first-time fix rates
For Finance Teams
  • Accurate billing based on asset specifications
  • Reduced warranty and entitlement leakage
  • Controlled spare part usage and costs
  • Fewer invoice disputes and write-offs
CX
For CX Teams
  • More predictable and consistent service outcomes
  • Fewer customer complaints caused by incorrect servicing
  • Faster closures and better service transparency
  • Improved customer satisfaction scores
For Leadership & Management
  • Better visibility into asset performance and service quality
  • Reduced operational risk and compliance gaps
  • Scalable service models across regions and asset categories
  • Data-backed decisions for service and asset strategy

Asset Technical Capabilities in Action

See how asset technical attributes translate into real, everyday service outcomes across different scenarios, eliminating guesswork and ensuring accurate execution. 

Scenario 1
Attribute-Based Service Validation

A service request is raised for an asset operating beyond its defined limits. ServiceStation automatically validates eligibility, applies the correct service rules, and prevents unauthorized execution.

Outcome: No incorrect service approvals; full compliance maintained.
SCENARIO 2
SLA Applied by Asset Complexity

Two similar assets require service, but with different capacities and operating conditions. ServiceStation assigns different SLAs based on their technical attributes.

Outcome: Realistic timelines, improved SLA adherence.
SCENARIO 3
Correct Parts, First Time

A technician is dispatched for repairs. Only spare parts compatible with the asset's model and specifications are made available.

Outcome: Fewer part mismatches and higher first-time fix rates.
Scenario 4
Skill-Based Technician Dispatch

Assets with higher technical complexity are automatically routed to technicians with the required skills and certifications.

Outcome: Faster resolution and reduced rework.
If service is a revenue stream, this is your control center.
Support Expert

Master Your Asset Data and Build for Limitless Scale

Standardize technical asset details and let ServiceStation automatically drive the right service, at the right time, with the right resources - every single time.

Explore Asset Intelligence