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Proactively Fix Issues. Prevent Recalls. Protect Your Brand.

Run targeted service campaigns across your entire product ecosystem -before issues escalate into costly failures.

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Before Product Service Campaigns →
Chaos, Delays & Unhappy Customers

The reality most service teams face today:

Hidden Issues Escalate into Costly Failures

Small defects stay unnoticed until they spread across entire product batches.

Zero Real-Time Visibility = Late Reactions

Service teams find out about issues only when breakdowns start piling up.

Customers Detect Problems Before You Do

Your support desk becomes the “early warning system,” thus damaging trust.

Manual Outreach Slows Everything Down

Calling, emailing, and following up asset-by-asset kills productivity and response speed.

No Way to Track Progress Across Thousands of Assets

Field teams work blindly with no centralized mechanism to monitor what’s done and what’s pending.

Compliance & Safety Risks Multiply

Missing documentation and inconsistent tracking make audits difficult —and liabilities higher.

effortless-invoicing

Comes Product Service Campaigns at Rescue: Fix at Scale with Confidence

ServiceStation gives OEMs and service teams a smarter way to manage large-scale product issues. Whether it’s a repair, replacement, inspection, or preventive maintenance campaign, you can roll it out instantly across all affected assets - no spreadsheets, no guesswork.

Automate stakeholder communication, assign tasks in seconds, and monitor campaign progress with complete real-time visibility. Every action is tracked, documented, and validated - ensuring consistent service delivery and 100% compliance without manual effort.

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Powerful Capabilities to Run Flawless Service Campaigns

Organize every part of your campaign with precision - from identifying issues to closing them out with full audit trials.

Rule-Based Asset Targeting

Pinpoint affected assets instantly using filters like serial numbers, product families, warranty status, geolocation, usage conditions, or custom rules.

Automated Customer & Technician Notifications

Send timely updates through SMS, email, and in-app alerts, thus ensuring both customers and field teams know exactly what to do and when.

Campaign Scheduling & Rollout Management

Plan, stage, and deploy campaigns with clear milestones. Monitor execution status in real time across regions, teams, and asset groups.

Work Order Auto-Creation

Generate inspection, repair, or replacement tasks automatically for every targeted asset, saving hours and preventing manual errors.

End-to-End Lifecycle Tracking

View every step of the campaign in one dashboard: technician progress, photos and notes, spare part usage, customer confirmations, and closure status.

Regulatory & Safety Compliance

Stay audit-ready with complete documentation and proof of completion for every mandated or safety-critical action.

Reporting & Analytics

Measure success with real-time insights: completion rates, campaign coverage, cost impact, SLA adherence, technician performance, and more.

Let our professionals guide you through the details.

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Fix Faster. Communicate Better. Stay Ahead of Every Issue.

With ServiceStation’s Product Service Campaigns, you don’t just react; you lead. Proactively resolve product issues at scale, keep customers informed, and ensure every asset gets the attention it needs, right on time.

Take control of product reliability

How Product Service Campaigns Work
Inside ServiceStation?

ServiceStation brings structure, speed, and clarity to every campaign. Here’s how an issue goes from discovery to complete resolution - without operational chaos.

STEP 01

Define the Issue.

Start by logging the campaign details into a centralized workspace. Add severity levels, root-cause information, recommended actions, required parts, and technical documentation. This becomes the single source of truth for everyone involved, from service leaders to field technicians.

Define the Issue
STEP 02

Identify Affected Assets

Use advanced rule-based targeting to instantly pinpoint all impacted units. Filter by serial number ranges, product families, warranty status, installation dates, usage parameters, or custom conditions. You can also import asset lists from external systems, making the targeting process precise, fast, and error-free.

Define the Issue
STEP 03

Roll Out the Campaign

Plan your rollout the way you want to stagger, region-wise, or all at once. Assign technicians, define action steps, and configure automated customer notifications. Once launched, the system handles communication, task creation, and routing. This ensures the right people get the right information at the right moment.

Define the Issue
STEP 04

Execute & Monitor in Real Time

Watch the entire campaign unfold from a single dashboard. Track technician progress, spare part consumption, customer confirmations, photos, notes, and completion percentages - all updated live. Identify bottlenecks early, reassign tasks if needed, and make decisions based on real-time field intelligence.

Define the Issue
STEP 05

Close With Confidence

Once every asset is serviced, ServiceStation automatically compiles the documentation you need. Generate proof of completion, technician logs, compliance records, and audit reports - all stored securely and accessible at any time. This ensures full accountability and reduces the effort spent on regulatory requirements.

Define the Issue

Turn Recalls & Repairs into a Seamless, Zero-Stress Operation

No more spreadsheets, scattered updates, or missed assets. 

ServiceStation unifies your entire campaign - from targeting to closure - so your teams stay efficient, and your customers stay confident.  

Run Campaigns for Any Product or Service Scenario 

Whether you’re fixing a confirmed defect or proactively enhancing product performance, ServiceStation gives you the flexibility to launch and manage every type of service campaign with ease. 

Safety Recalls

Act fast on critical issues with mandatory field actions. Ensure customer safety and compliance with complete visibility into progress.

Quality Improvements

Deploy upgrades or refinements that boost product reliability, efficiency, and long-term customer satisfaction.

Firmware & Software Updates

Push updates seamlessly across connected devices, ensuring every unit is running the latest and most stable version— no manual intervention required.

Field Inspections

Plan and execute mandatory inspection drives for regulatory compliance, safety checks, or preventive assessments.

Component Replacements

Easily target and replace parts prone to wear, defects, or performance risks across specific product batches or geographies.

Preventive Health Check Campaigns

Identify high-risk units based on usage or historical data and run preemptive service drives to stop failures before they happen.

Support Expert

Operational Excellence:
Achieve Unrivaled Control and Predictability

Turn complex, high-stakes service campaigns into a streamlined, predictable, and virtually effortless workflow with ServiceStation.

From initial product discovery and customer notification to scheduling, execution, and final campaign closure - manage every step with surgical precision and complete clarity, ensuring minimal disruption and maximum results.

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