Service centers often rely on manual calculations, outdated price lists, and technician-level guesswork. This results in misquotes, unnecessary discounts, and unpredictable pricing from one technician or branch to another. Overcharging frustrates customers; undercharging directly impacts margins.
Beyond Sales: How Does CPQ Power Your Service Operations?
See how CPQ fits into the service workflow:
Job Intake
The technician scans the device or enters basic details, and the system instantly fetches warranty status, coverage limits, and entitlement rules. This ensures that every job starts with an accurate context.
Customer Sends Approval
The final estimate is shared digitally via WhatsApp, SMS, or email, allowing customers to approve instantly from their phone. No delays, no paperwork.
Smart Estimate Generation
Based on the diagnosed issue, ServiceStation automatically recommends the right repair pathway, applicable labor, required parts, and all relevant pricing rules. This assembles a complete, accurate estimate in seconds.
Auto-Create Job Card
Once approved, the system converts the estimate directly into a job card and pushes the workflow into repair execution, eliminating rework and ensuring a smooth handoff.
Review & Approval
Technicians, supervisors, or managers can review the estimate with built-in thresholds guiding what can be approved, what needs escalation, and where discounts are allowed.
